At Esh7nly, we value our partnership with every Merchant and are committed to maintaining a high standard of service. We take all feedback seriously and have established internal procedures to handle complaints professionally and appropriately.

How to Submit a Complaint

If a Merchant encounters any issues or wishes to raise a concern regarding our services, they can easily submit a complaint through our official channels. Our team is dedicated to reviewing your concerns carefully.

Available Channels:

• Hotline: 19276
• Esh7nly CRM System: Merchants can log in to their account and submit a complaint directly through the CRM system.

Handling Process

Once a complaint is received through any of the available channels, it is routed through our internal review procedures. We are committed to understanding the context of every issue raised and taking the necessary steps to resolve it effectively and uphold our standard of service.